Return Policy
Effective Date: May 01 2025,
At [http://dev.svvonline.com/] (“we,” “our,” or “us”), we are committed to providing you with high-quality sweets and a delightful experience. Due to the perishable nature of our products, we kindly request that you review our Return Policy carefully before placing an order.
1. Returns and Exchanges
As our sweets are perishable food items, we do not accept returns or exchanges once an order has been delivered. However, your satisfaction is important to us, and we handle each concern on a case-by-case basis.
2. Damaged or Incorrect Orders
If you receive:
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Damaged packaging
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Spoiled or stale items
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Wrong products
Please notify us within 24 hours of delivery by contacting our customer support team with:
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Your order number
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Photos of the damaged or incorrect items
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A brief description of the issue
Once verified, we will offer one of the following solutions:
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Reship the correct/fresh items
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Provide a full or partial refund
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Offer store credit for future purchases
3. Non-Returnable Items
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Custom or personalized sweets
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Orders not reported within 24 hours of delivery
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Items consumed or partially used
4. Refunds (If Applicable)
Refunds are issued only under specific conditions such as damaged goods or incorrect orders and at our sole discretion. Once approved, refunds will be processed to the original payment method within 5 business days.
5. How to Contact Us
For support or issues with your order, please contact:
📧 Email: sales@svvonline.com
📞 Phone: +919489539541
🕐 Support Hours: 9 am to 6.30 pm
6. Policy Updates
We reserve the right to revise this Return Policy at any time. Updates will be posted on this page and take effect immediately.